Shipping
JAPANDRA SHIPPING GUIDE
We provide free standard international shipping on orders above $60 USD (excluding gift card purchases) to most countries. Please review the shipping table below for further information on particular countries.
PROCESSING
The average processing time is 2 to 4 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.
SHIPPING
We have currently returned to pre-pandemic delivery speed to the most countries. Please see the timetable below for the estimated shipping time for your country. For orders below the free shipping threshold, the shipping charges will be calculated at checkout.
For the current shipping time for your country, please review the timetable below updated as of February 1st, 2025.
|
Shipping Method |
Country |
Shipping Time (Business Days Estimation) |
|
Standard Shipping |
United States, Canada*, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Italy, Ireland, Iceland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Slovenia, Poland, Hungary, Austria, Czech Republic, Israel, Japan, South Korea, Vietnam, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand |
7 - 18 |
|
Rest of the world |
8 - 24 |
|
|
FedEx Express Shipping |
United States, Canada |
2 - 4 |
|
Other Countries |
3 - 6 |
*To Canada, Hawaii and Alaska we offer free expedited courier shipping with a modified threshold which takes only 3 - 5 business days.
EXPEDITED SHIPPING
For selected countries, we offer expedited shipping for an extra charge. If your order is eligible for expedited shipping, you will be able to select it at checkout. Please note that for customs clearance purpose, phone number is required for expedited shipping.
CUSTOMS DUTIES & CLEARANCE
In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. Depending on your destination country, we may collect VAT at checkout in compliance with government regulation.
If customs clearance procedures are required under certain circumstances, delays may occur, which will affect our original delivery estimation time.
Japandra is not responsible for any packages held, destroyed or returned by government or customs agencies and it is not our responsibility to make the customer aware of these agencies and their actions. If your order is returned to us due to aforementioned reasons, we will charge you a returned shipping fee before resending or refunding the order. Please check with your country's customs office to determine their procedures and any potential charges.
In summary; we may collect taxes and duties at checkout depending on your destination country. In these cases, you will not incur any extra charge upon receiving your package.